Utilising shared services and outsourcing to reduce costs and improve customer satisfaction across the Middle East

SSON is back with the Shared Services & Outsourcing Week conference for the Middle East. After many years of growth, governments and commercial organisations are entering a period of consolidation. Accelerated by the current oil prices, companies in the Middle East are exploring various options to increase efficiency, reduce operating costs and add value in their organisations.

Whether this is through the establishment and continuous development of a shared services framework, outsourcing their back office operations or implementing a hybrid model, the agenda for this event is designed to help you to drive efficiency and control costs to remain competitive amidst internal budgetary pressure. Taking place from 31 October - 3 November 2016 in Manama, Bahrain, don't miss this opportunity to review the latest international best practices, examine SSO case studies from across the globe and identify region-specific strategies that can help you take your shared services and outsourcing operations to the next level.

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Featured Speakers

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Why Attend?

Hear from Middle Eastern organisations that have successfully reduced their costs by implementing a shared service strategy

Understand how business process outsourcing can be utilised to drive efficiency in your company or government office

Learn the strategies needed to achieve the internal support required to successfully implement a shared services structure in your organisation

Find out how Robotic Process Automation is driving the global shared services industry to achieve greater cost savings and more streamlined operations

Analyse how shared service centres are being transformed from cost to profit centres whilst delivering greater customer satisfaction for the business units

Learn how to continue growing your business with minimal investment by effective use of the outsourcing function

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Who Should Attend?

  •  Chief Financial Officer
  •  Chief Information Officer
  •  Head of Shared Services
  •  Director of HR Shared Services
  •  Director of Finance Shared Services
  •  Director of Business Process Outsourcing
  •  Head of Payroll/Accounts
  •  IT Manager
  •  Finance Director
  •  Head of Customer Services
  •  Head of Process Excellence
  •  Business Development Manager

Sponsors & Exhibitors
Host Sponsor
Bahrain Economic Development Board
Official BPO Partner
Silah Gulf
Strategic Advisor
Roundtable Sponsor
Arthur Lawrence
Solution Provider
Media Partners
Education Partner
Chartered Institute of Management Accountants (CIMA)
Media Partners
Media Partners
The Outsourcing Magazine
Media Partners
Professional Outsourcing
Media Partners
Financial IT
Media Partners
Global Banking & Finance Review
Media Partners
Media Partners
CFO Middle East Magazine